Measuring the three process segments of a customer's...

International Journal of Health Care Quality Assurance 2008 / 02 Vol. 21; Iss. 1

Measuring the three process segments of a customer's service experience for an out‐patient surgery center

Wicks, Angela M., Chin, Wynne W.
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Volume:
21
Language:
english
Journal:
International Journal of Health Care Quality Assurance
DOI:
10.1108/09526860810841138
Date:
February, 2008
File:
PDF, 179 KB
english, 2008
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