AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS
LINDA V. GREEN, PETER J. KOLESAR, JOÃO SOARESVolume:
12
Year:
2003
Language:
english
DOI:
10.1111/j.1937-5956.2003.tb00197.x
File:
PDF, 121 KB
english, 2003