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Managing Quality in the E-Service System: Development and Application of a Process Model
Joy M. Field, Gregory R. Heim, Kingshuk K. SinhaVolume:
13
Year:
2004
Language:
english
DOI:
10.1111/j.1937-5956.2004.tb00219.x
File:
PDF, 1.95 MB
english, 2004