Operations, Quality, and Profitability in the Provision of...

Operations, Quality, and Profitability in the Provision of Banking Services

Soteriou, Andreas, Zenios, Stavros A.
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Volume:
45
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.45.9.1221
Date:
September, 1999
File:
PDF, 409 KB
english, 1999
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