Selected Determinants of Consumer Satisfaction and...

Journal of Marketing Research 1983 / 02 Vol. 20; Iss. 1

Selected Determinants of Consumer Satisfaction and Complaint Reports

William O. Bearden and Jesse E. Teel
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Volume:
20
Language:
english
Journal:
Journal of Marketing Research
DOI:
10.2307/3151408
Date:
February, 1983
File:
PDF, 363 KB
english, 1983
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