[IEEE 2010 Fourth International Conference on the Digital Society (ICDS) - St. Maarten, Netherlands Antilles (2010.02.10-2010.02.16)] 2010 Fourth International Conference on Digital Society - Implementing an ITIL-Based IT Service Management Measurement System
Lahtela, Antti, Jäntti, Marko, Kaukola, JukkaYear:
2010
Language:
english
DOI:
10.1109/icds.2010.48
File:
PDF, 676 KB
english, 2010