How quality, value, image, and satisfaction create loyalty...

Journal of Business Research 2009 Vol. 62; Iss. 10

How quality, value, image, and satisfaction create loyalty at a Chinese telecom

Fujun Lai, Mitch Griffin, Barry J. Babin
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Volume:
62
Year:
2009
Language:
english
DOI:
10.1016/j.jbusres.2008.10.015
File:
PDF, 354 KB
english, 2009
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