Measuring Customer Relationship Value: The Role of...

Measuring Customer Relationship Value: The Role of Switching Cost

Shane S. Dikolli, William R. Kinney Jr., Karen L. Sedatole
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Volume:
24
Year:
2007
Language:
english
DOI:
10.1506/n658-3452-4x2l-0847
File:
PDF, 203 KB
english, 2007
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