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MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey, Kim, Chesoong, Dudina, OlgaVolume:
40
Language:
english
Journal:
Computers & Operations Research
DOI:
10.1016/j.cor.2013.01.023
Date:
July, 2013
File:
PDF, 778 KB
english, 2013