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Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
Armony, Mor, Mandelbaum, AvishaiVolume:
59
Language:
english
Journal:
Operations Research
DOI:
10.1287/opre.1100.0878
Date:
February, 2011
File:
PDF, 217 KB
english, 2011