An empirical investigation of the effectiveness of an...

Operations Management Research 2012 / 06 Vol. 5; Iss. 1-2

An empirical investigation of the effectiveness of an integrated service recovery system

Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland
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Volume:
5
Language:
english
DOI:
10.1007/s12063-012-0063-0
Date:
June, 2012
File:
PDF, 468 KB
english, 2012
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