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Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics
Joy M. Field, Mei Xue, Lorin M. HittVolume:
5
Language:
english
DOI:
10.1007/s12063-012-0064-z
Date:
June, 2012
File:
PDF, 287 KB
english, 2012