Employees as customers: The role of social controls and...

Journal of Business Research 1996 Vol. 35; Iss. 3

Employees as customers: The role of social controls and employee socialization in developing patronage

Robert F. Lusch, Thomas Boyt, Drue Schuler
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Volume:
35
Year:
1996
Language:
english
DOI:
10.1016/0148-2963(95)00123-9
File:
PDF, 996 KB
english, 1996
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