The Influence of Relationship Quality and Switching Costs on Customer Loyalty in the Malaysian Hotel Industry
Abdul-Rahman, Maria, Kamarulzaman, YusnizaVolume:
62
Language:
english
Journal:
Procedia - Social and Behavioral Sciences
DOI:
10.1016/j.sbspro.2012.09.174
Date:
October, 2012
File:
PDF, 446 KB
english, 2012