An integrated framework for customer value and...

Managing Service Quality 2004 / 04 Vol. 14; Iss. 2/3

An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China

Wang, Yonggui, Po Lo, Hing, Chi, Renyong, Yang, Yongheng
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Volume:
14
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520410528590
Date:
April, 2004
File:
PDF, 252 KB
english, 2004
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