Quality management practices in Indian service firms

Total Quality Management & Business Excellence 2005 / 05 Vol. 16; Iss. 3

Quality management practices in Indian service firms

Banerji, Kunal, Gundersen, David E., Behara, Ravi S.
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Volume:
16
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783360500053881
Date:
May, 2005
File:
PDF, 95 KB
english, 2005
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