Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson, Scarcelli, Joseph M.Volume:
20
Language:
english
Pages:
19
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521011011630
Date:
January, 2010
File:
PDF, 110 KB
english, 2010