[Springer Texts in Business and Economics] Customer Relationship Management || Applications of CRM in B2B and B2C Scenarios (Part II)
Kumar, V., Reinartz, WernerVolume:
10.1007/97
Year:
2012
Language:
english
DOI:
10.1007/978-3-642-20110-3_16
File:
PDF, 393 KB
english, 2012