Customer value as a key performance indicator (KPI) and a...

Measuring Business Excellence 2007 / 06 Vol. 11; Iss. 2

Customer value as a key performance indicator (KPI) and a key improvement indicator (KII)

Setijono, Djoko, Dahlgaard, Jens J.
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Volume:
11
Language:
english
Journal:
Measuring Business Excellence
DOI:
10.1108/13683040710752733
Date:
June, 2007
File:
PDF, 476 KB
english, 2007
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