A Conceptual Model of Service Quality and Its Implications...

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry
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Volume:
49
Language:
english
Journal:
Journal of Marketing
DOI:
10.2307/1251430
Date:
January, 1985
File:
PDF, 388 KB
english, 1985
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