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Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang, Sun, Hongwei, Lam, Wing, Hu, Qing, Huo, Yuanyuan, Zhong, Jian AnVolume:
23
Language:
english
Journal:
The International Journal of Human Resource Management
DOI:
10.1080/09585192.2011.579918
Date:
February, 2012
File:
PDF, 195 KB
english, 2012