Drivers of customers' service experiences: a study in the...

Managing Service Quality 2010 / 05 Vol. 20; Iss. 3

Drivers of customers' service experiences: a study in the restaurant industry

Walter, Ute, Edvardsson, Bo, Öström, Åsa
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Volume:
20
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521011041961
Date:
May, 2010
File:
PDF, 125 KB
english, 2010
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