Modeling a Formative Measure of Relationship Quality and Its Effects: Evidence From the Hong Kong Retail Banking Industry
Tung, Brian, Carlson, JamieVolume:
34
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1080/15332969.2013.770674
Date:
April, 2013
File:
PDF, 954 KB
english, 2013