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Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives
Sichtmann, Christina, Selasinsky, Maren von, Diamantopoulos, AdamantiosVolume:
19
Language:
english
Journal:
Journal of International Marketing
DOI:
10.1509/jimk.19.1.1
Date:
March, 2011
File:
PDF, 151 KB
english, 2011