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Experiences of a Short Vocal Training Course for Call-Centre Customer Service Advisors
Lehto, Laura, Rantala, Leena, Vilkman, Erkki, Alku, Paavo, Bä, ckströ, m, TomVolume:
55
Year:
2003
Language:
english
Journal:
Folia Phoniatrica et Logopaedica
DOI:
10.1159/000071016
File:
PDF, 262 KB
english, 2003