Performance Implications of CRM Technology Use: A...

Performance Implications of CRM Technology Use: A Multilevel Field Study of Business Customers and Their Providers in the Telecommunications Industry

Zablah, Alex R., Bellenger, Danny N., Straub, Detmar W., Johnston, Wesley J.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
23
Language:
english
Journal:
Information Systems Research
DOI:
10.1287/isre.1120.0419
Date:
June, 2012
File:
PDF, 256 KB
english, 2012
Conversion to is in progress
Conversion to is failed