Assessing e-service quality: the current state of E-S-QUAL
Petnji Yaya, Luc Honore, Marimon, Frederic, Fa, Marti CasadesusVolume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2012.728850
Date:
December, 2012
File:
PDF, 158 KB
english, 2012