Assessing e-service quality: the current state of E-S-QUAL

Assessing e-service quality: the current state of E-S-QUAL

Petnji Yaya, Luc Honore, Marimon, Frederic, Fa, Marti Casadesus
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Volume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2012.728850
Date:
December, 2012
File:
PDF, 158 KB
english, 2012
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