Service skills for service workers: emotional intelligence...

Managing Service Quality 2004 / 12 Vol. 14; Iss. 6

Service skills for service workers: emotional intelligence and beyond

Varca, Philip E.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
14
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520410569793
Date:
December, 2004
File:
PDF, 121 KB
english, 2004
Conversion to is in progress
Conversion to is failed