The relationship between service quality and customer...

Journal of Services Marketing 2002 / 07 Vol. 16; Iss. 4

The relationship between service quality and customer satisfaction – a factor specific approach

Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
16
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040210433248
Date:
July, 2002
File:
PDF, 259 KB
english, 2002
Conversion to is in progress
Conversion to is failed