Perils of Managing the Service Profit Chain: The Role of...

Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops

Evanschitzky, Heiner, Wangenheim, Florian v., Wünderlich, Nancy V.
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Volume:
88
Language:
english
Journal:
Journal of Retailing
DOI:
10.1016/j.jretai.2012.01.003
Date:
September, 2012
File:
PDF, 260 KB
english, 2012
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