Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Evanschitzky, Heiner, Wangenheim, Florian v., Wünderlich, Nancy V.Volume:
88
Language:
english
Journal:
Journal of Retailing
DOI:
10.1016/j.jretai.2012.01.003
Date:
September, 2012
File:
PDF, 260 KB
english, 2012