E‐business complaint management: perceptions and...

Journal of Enterprise Information Management 2010 / 09 Vol. 23; Iss. 5

E‐business complaint management: perceptions and perspectives of online credibility

Breitsohl, Jan, Khammash, Marwan, Griffiths, Gareth
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Volume:
23
Language:
english
Journal:
Journal of Enterprise Information Management
DOI:
10.1108/17410391011083083
Date:
September, 2010
File:
PDF, 59 KB
english, 2010
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