Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors
Subramanian, Nachiappan, Gunasekaran, Angappa, Yu, Jie, Cheng, Jiang, Ning, KunVolume:
41
Language:
english
Journal:
Expert Systems with Applications
DOI:
10.1016/j.eswa.2013.07.012
Date:
January, 2014
File:
PDF, 961 KB
english, 2014