Call centers with hyperexponential patience modeling

Call centers with hyperexponential patience modeling

Roubos, Alex, Jouini, Oualid
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Volume:
141
Language:
english
Journal:
International Journal of Production Economics
DOI:
10.1016/j.ijpe.2012.08.011
Date:
January, 2013
File:
PDF, 482 KB
english, 2013
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