Call centers as lean service environments: Job-related...

Call centers as lean service environments: Job-related strain and the mediating role of work design.

Sprigg, Christine A., Jackson, Paul R.
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Volume:
11
Year:
2006
Language:
english
Journal:
Journal of Occupational Health Psychology
DOI:
10.1037/1076-8998.11.2.197
File:
PDF, 105 KB
english, 2006
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