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A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index
Deng, W.J., Yeh, M.L., Sung, M.L.Volume:
35
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2013.05.010
Date:
December, 2013
File:
PDF, 814 KB
english, 2013