Measuring service quality in urban bus transport: a...

International Journal of Quality and Service Sciences 2012 / 08 Vol. 4; Iss. 3

Measuring service quality in urban bus transport: a modified SERVQUAL approach

Barabino, Benedetto, Deiana, Eusebio, Tilocca, Proto
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Volume:
4
Language:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/17566691211269567
Date:
August, 2012
File:
PDF, 94 KB
english, 2012
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