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Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.
Hong, Ying, Liao, Hui, Hu, Jia, Jiang, KaifengVolume:
98
Year:
2013
Language:
english
Journal:
Journal of Applied Psychology
DOI:
10.1037/a0031666
File:
PDF, 347 KB
english, 2013