Consumer perceptions of Internet retail service quality

International Journal of Service Industry Management 2002 / 12 Vol. 13; Iss. 5

Consumer perceptions of Internet retail service quality

Janda, Swinder, Trocchia, Philip J., Gwinner, Kevin P.
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Volume:
13
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230210447913
Date:
December, 2002
File:
PDF, 107 KB
english, 2002
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