The influence of electronic service quality on loyalty in...

Total Quality Management & Business Excellence 2013 / 10 Vol. 24; Iss. 9-10

The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction

Águila-Obra, Ana Rosa Del, Padilla-Meléndez, Antonio, Al-dweeri, Rami M.O.O.
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Volume:
24
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2013.807681
Date:
October, 2013
File:
PDF, 213 KB
english, 2013
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