Creating a customer‐focused culture: some practical...

Creating a customer‐focused culture: some practical frameworks and tools

Macaulay, Steve, Clark, Graham
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Volume:
8
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810215666
Date:
June, 1998
File:
PDF, 129 KB
english, 1998
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