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Service quality of frontline employees: A profile deviation analysis
Malhotra, Neeru, Mavondo, Felix, Mukherjee, Avinandan, Hooley, GrahamVolume:
66
Language:
english
Journal:
Journal of Business Research
DOI:
10.1016/j.jbusres.2012.02.034
Date:
September, 2013
File:
PDF, 337 KB
english, 2013