Examining the Characteristics of “Customers from Hell” and...

Journal of Hospitality & Tourism Education 1999 / 01 Vol. 10; Iss. 4

Examining the Characteristics of “Customers from Hell” and Their Impact on the Service Encounter

Knutson, Bonnie J., Woods, Robert S., Borchgrevink, Carl P.
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Volume:
10
Language:
english
Journal:
Journal of Hospitality & Tourism Education
DOI:
10.1080/10963758.1999.10685211
Date:
January, 1999
File:
PDF, 1.25 MB
english, 1999
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