[IEEE 2012 IIAI International Conference on Advanced Applied Informatics (IIAIAAI) - Fukuoka, Japan (2012.09.20-2012.09.22)] 2012 IIAI International Conference on Advanced Applied Informatics - Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization
Jantti, Marko, Suhonen, AnttiYear:
2012
Language:
english
DOI:
10.1109/IIAI-AAI.2012.36
File:
PDF, 245 KB
english, 2012