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[IEEE 2010 14th IEEE International Enterprise Distributed Object Computing Conference (EDOC 2010) - Vitoria, ES, Brazil (2010.10.25-2010.10.29)] 2010 14th IEEE International Enterprise Distributed Object Computing Conference - IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes
Motahari-Nezhad, Hamid R., Bartolini, Claudio, Graupner, Sven, Singhal, Sharad, Spence, SusanYear:
2010
Language:
english
DOI:
10.1109/EDOC.2010.20
File:
PDF, 652 KB
english, 2010