Evaluative and relational influences on service loyalty

International Journal of Service Industry Management 2001 / 10 Vol. 12; Iss. 4

Evaluative and relational influences on service loyalty

Butcher, Ken, Sparks, Beverley, O’Callaghan, Frances
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Volume:
12
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230110405253
Date:
October, 2001
File:
PDF, 176 KB
english, 2001
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