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Developing zones of tolerance for managing passenger rail service quality
Cavana, Robert Y., Corbett, Lawrence M., Lo, Y.L. (Glenda)Volume:
24
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656710710720303
Date:
January, 2007
File:
PDF, 283 KB
english, 2007