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What Determines Consumers' Ratings of Service Providers? An Exploratory Study of Online Traveler Reviews
Racherla, Pradeep, Connolly, Daniel J., Christodoulidou, NatasaVolume:
22
Language:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2011.645187
Date:
February, 2013
File:
PDF, 382 KB
english, 2013