The Effects of Customer Satisfaction, Relationship...

The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention

Anders Gustafsson, Michael D. Johnson and Inger Roos
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Volume:
69
Language:
english
Journal:
Journal of Marketing
DOI:
10.2307/30166563
Date:
October, 2005
File:
PDF, 1.37 MB
english, 2005
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