Call center service process analysis: Bayesian parametric...

European Journal of Operational Research 2014 / 05 Vol. 234; Iss. 3

Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

Aktekin, Tevfik
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Volume:
234
Language:
english
Journal:
European Journal of Operational Research
DOI:
10.1016/j.ejor.2013.10.064
Date:
May, 2014
File:
PDF, 913 KB
english, 2014
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