An empirical analysis of customer-oriented service...

Total Quality Management & Business Excellence 2005 / 09 Vol. 16; Iss. 7

An empirical analysis of customer-oriented service activities in the Taiwanese public sector

Chen, Chi-kuang, Yu, Chang-hsi, Chang, Hsiu-chen
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Volume:
16
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783360500077369
Date:
September, 2005
File:
PDF, 208 KB
english, 2005
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